Canada is expecting a significant surge in immigration applications once global travel restrictions begin to ease.
Once IRCC’s operations return to normal, the department expects it will have significantly different policies, procedures, and digital solutions in place to handle the post-coronavirus spike in applications that it is expecting.
IRCC is seeking to be proactive by developing new strategies, processes, and digital systems to enable it to better fulfil its mandate.
IRCC, for example, would like to utilize digital processes whenever possible to minimize the need for in-person or paper-processes. This would not only protect the safety of IRCC and the public, but could also result in more efficient and faster application processing.
As such, IRCC is looking for a vendor to support its modernization efforts in the following ways:
• Develop tools and technologies to rapidly increase IRCC’s operational capacity so it can handle current manual application processing challenges and the anticipated surge in applications
• Develop digital tools to address new social distancing requirements by reducing the need for in-person meetings through digital solutions (e.g., online citizenship testing, and visa and citizenship applications)
• Identify digital technology solutions for IRCC’s case management system
• Identify how to automate certain processes so that immigration agents can focus more of their time on complex immigration applications
• Incorporate data analytics solutions to provide insights on operational volumes and processing capacities so that IRCC can effectively respond to changes in Canada and abroad
• Develop strategies to strengthen IRCC’s cybersecurity
